At Greene Locksmiths we recognize that life is fast, and you don't always have time to show up at a store to solve simple issues like making keys. We are attempting to do something that no other Montreal Locksmith is offering with our self-serve section. We are just getting started, but our hope is to make your life easier, without compromising your security. Try it out! You can order your keys online, or request changes to your signing officers directly from our website. Your key codes are kept safe on internal hardware and are never sent over the internet, and all requests submitted this way are reviewed by human locksmiths and not by software or robots. Greene Locksmiths is always keeping your security in mind, but we believe coming to the counter to show your ID to make a key is no longer acceptable as the only solution.
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A company you can trust
Owned and operated by Michael Greene since 1988, Greene Locksmiths have built a business around trust. A phone call to any Greene Locksmiths employee results in fair honest information from a certified, bonded, licensed locksmith. Our goal was then, and remains now, to understand your situation and supply you with the best product to meet your needs. We know our trade and focus on giving you the best possible customer experience so you can rest easy knowing your security is in competent hands.
Nous venons de mettre en fonction notre nouveau site web. Malheureusement, les traductions Française ne sont pas tout a fait completés. Nous vous invitons d'abord soit de rester sur le site Anglaise, soit de visiter l'ancien site Francaise, ou de nous appeler maintenant. Merci de la compréhension, on espère de mettre en fonction la version Française très bientôt
Unless vandalized or forced, the warranty period which covers the labour portion of the job is 90 days. Within this time, Greene Locksmiths will return to make adjustments on locks that are defective, or perhaps shifted due to weather changes and other stability issues. We will not return on warranty for simple lubrication or if the locks were removed for any reason such as for painting or if locks become out of alignment due to the addition of weather stripping, debris, gravel, ice or snow stuck in the jamb or threshold.
Product
The products installed are guaranteed for 1 year with Greene Locksmiths, afterward, warranty may be extended by the manufacturer who’s period may vary.
Greene Locksmiths Emergency Service Policy
Emergency Service Disclaimer:
During the hours of 8:00 AM -7:00PM all week, everyone is eligible for emergency or convenience service which falls either during our regular business hours(rush appointment) or outside of our regular business hours(emergency service). Please be advised that the labour portion alone is subject to a rate 1.5 to 2 times our regular day rates. Based on availability, we can schedule work in advance during these emergency hours, or for an actual emergency at the time it occurs. For next business day service at regular day rates, call us, or email us.
Greene Locksmith’s emergency service between the hours of 7:00PM to 8:00AM is offered only to our established account customers or those who have high security locks installed by us. Any new caller is invited to leave us a less urgent message for a next business day call back. In order to maintain a premium service for our large customer base both residential and commercial, we have to limit our emergency service to our own clientele. During these hours, account clients who find themselves in a position where they can not secure themselves for the night, will be prompted to leave a message and this message will be dispatched to the locksmith on duty. It is the locksmith on duty who will return the call requesting further details. Before sending a locksmith, the on duty technician will confirm that the caller is actually an account holder and if so, will begin taking down all the details of the event and he will determine the time he has availability to do the job. Account customers, whose issues are determined to be non-urgent by the locksmith on duty, would be better off waiting until regular service hours and will be given a next business day call back to schedule regular service. In many cases, the job is better suited for a regular service call and at regular service rates.
Policy on Return-on-warranty” During Emergency Hours:
Account customers requesting a return-on-warranty during emergency hours will be assessed for urgency and will be processed accordingly. Return-on-warranty repairs will be dispatched if and only if the customer is in fact under warranty, and that the emergency service requested actually involves the specific lock under said warranty and if the client is unable to secure for the night. The return on warranty service will most likely fall on the next business day.
